To streamline carpark operation and improve customer experience, a new license plate recognition technology-based access control system and a mobile application for payments was introduced at Ma On Shan Plaza and Metro Town during the Reporting Year. The new system can recognize the registered vehicles based on their license plate and allows both monthly and hourly parking payments to be settled electronically via the Fortune Malls App, providing our customers with a seamless experience.

The contactless carpark system reaps several advantages including:

• Convenient electronic payment methods and better customer experience through the Fortune Malls App;
• Detailed parking and payment history will be shown in the Fortune Malls App;
• Reducing unnecessary delay and queues at carpark entrance gates;
• Human errors are minimised, and personal data is safeguarded and protected;
• Enhances carpark promotions, customers can redeem and use parking coupons on the Fortune Malls App;
• Enables site management to monitor in real time remotely, and thereby reduces the manpower costs; and
• Displays the vacancy of the carpark to draw more drivers to Fortune Malls.